FAQ

What is Hello Zulu?

Hello Zulu is an online marketplace for vendors all around South Africa to sell their products on and is a portal for customers to find uniquely South African, handcrafted goods.

What can I sell on Hello Zulu?

You can sell:

• Things that were either designed by you, or manufactured by you, in South Africa.

You cannot sell:

• Branded products (international brand names other than local designers unless you have consent from the designer themselves)

• Alcohol, tobacco, or any legal or illegal drugs or pharmaceuticals.

• Livestock or animals.

• Pornography

** All products must be shipped from within South Africa, no exceptions.

** All store approvals are entirely at Hello Zulu’s discretion as we have strict guidelines as to how products need to look and how products have been set up.

How do I get my products accepted onto Hello Zulu?

Hello Zulu has guidelines when it comes to creating products. Please see guidelines before adding any products.

If products do not meet Hello Zulu’s guidelines, they will be rejected with comment and the opportunity to reload correctly.

Who stocks and sends my products?

Everything is stocked and shipped by you, the vendor. Hello Zulu does not stock any products or deal with any shipping of the products to customers. You will need to make sure that your customers get their products on time.

Please ensure that your shipping terms are clearly stated on your store.

What courier company do we have to work with?

You can work with any courier company you like. All you need to do is set up your shipping methods and ka-ching!

How do I get paid for the products I sell?

Hello Zulu’s payout day is every Thursday. The bulk payout of products sold within the week, less commission and Payfast fees, will be deposited into vendor bank accounts.

Payments received after 4pm on a Tuesday will only be processed the following Thursday.

Hello Zulu banks with FNB South Africa and therefore payments to other banks may take up to 3 days to reflect in the vendor bank account.

How many products can I upload?

You are welcome to put up as many products as you like, this is a store for you.

Also, the more products the better for everyone!

Are there any monthly fees or contracts?

No, we do not charge any monthly fees for selling on Hello Zulu. The only fees are the normal bank fees and a small commission for hosting your store:

Commission: We take a 15% commission on every item sold.

Possessor Fee: 4% Payment processor fees.

Who deals with refunds?

The Hello Zulu Service is “as is” and no refunds will be provided for fees.

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