All orders are processed withing 2-3 business days. Orders are not shipped or delivered on weekends or holidays. We send out shipments every Mondays and Fridays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If the delivery of stock is delayed, please allow for additional days for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Delivery delays may occur on occasion.
There are no shipment charges for our products.
Returns and Refund Policy
Thank you for shopping at Urban Greenery.
If you are not entirely satisfied with your purchase, we’re here to help.
Once we have received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit or debit card. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. The shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.
Cancellation / Return / Exchange Policy
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your product must be unused and in the same condition as you received it. Your item must be returned in its original packaging.
Our products are fragile and need to be unpackaged gently. Urban Greenery will not accept any returns due to any mishandling of the product.
Your item needs to have a receipt or proof of purchase.