How do I purchase products?
Just follow the order prompts
- Select your items and add them to your cart
- Once you have everything you want, click the Proceed to Checkout button
- Fill out the requested details and click the Checkout button
- You will then be taken to an order confirmation page which will give you your order number and delivery time lines
How do I make a payment?
Credit & cheque cards
ATM debit cards (via Visa Electron and Maestro)
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How does shipping work?
You’ll get a confirmation email with your order details immediately. Wait times may vary depending on the item you’ve purchased, but the designer will let you know when your product is on its way to you.
What are your return/exchange/refund policies?
Each store is run by the designer themselves, so each store will have its own set of policies. We encourage our designers to be as flexible as possible, but for certain items stricter policies may apply. We’d recommend you read through them before buying.
There’s a problem with the order I placed. What do I do?
Oh dear! We’re sorry to hear that. The best thing to do is to contact the designer directly through the chat functionality on each store. If you are still not getting the information that you need, please feel free to email firstname.lastname@example.org
How do I track my order?
Any orders are placed directly with the designer and Hello Zulu doesn’t produce or ship any items ourselves.
Our vendors are usually very responsive to emails and keep their customers in the loop regarding the status of their orders.
Occasionally this isn’t the case though, and when that happens, we’re happy to help you track things down and get a status update. Please email us at email@example.com
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